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Business VoIP Communications

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3CX

Ensure seamless connectivity within your company between your staff, management and remote offices with the help of 3CX

important 3CX notice

Business as Usual During Covid-19

The Covid-19 pandemic is seeing companies around the globe having to suddenly change the way they work. At 3CX we are making every effort to help our customers transition smoothly to a remote working environment, ensuring their business continuity is not affected.

  • Seamless transition to a remote workforce
  • Maximize productivity from anywhere
  • Keep connected to customers and employees
  • Integrated Video, LiveChat, Mobile Apps
  • Free for 3 years for unlimited users

3CX includes integrated web conferencing and LiveChat features, as well as Mobile Apps for employees to collaborate while working from home. Workers can keep themselves informed of company policies and work requirements while still feeling connected to the rest of the team. During these unpredictable times, rest assured you can switch your workforce to a remote work environment, without sacrificing productivity.

3CX in Education

ETap and Linc-ED Desktop Parent Dial Integration

3CX is an affordable solution for Schools and Colleges that are looking for a feature-rich telephony solution that is easy to manage and maintain. 3CX also includes a number of enhanced features that will unify communications between departments.

SIP Lines

Moving away from your current landline to SIP lines will reduce your monthly bill considerably by using  your N4L broadband connection.

Features

3CX web client is browser based and works in MAC and Windows environments. 3CX click to call allows staff to call parents directly from ETap and Linc-Ed

Security

A school’s lockdown and emergency plan procedure is essential. Using 3CX direct paging via desk phones or via the 3CX mobile app, enables important announcements made across the whole school more quickly and efficiently.

Flexibility

3CX offers three feature plans that extends from a single office to a corporate business

Functional

3CX is a software based phone system allowing deployment to be held on site or in the cloud

Secure

3CX has a number of important security features including call encryption and sip attack tools

Come and take a look at the 3cx….

Features & benefits

Web Client

See the status of all your colleagues including remote offices and home workers

More Info

Check out the status of colleagues and manage your voicemail and call history from the web browser. With the 3CX Web Client extension for Chrome and Edge, you can make and receive calls with a mini, pop-out client instead of the full, browser tab web app. What’s more, it includes click-to-call feature allowing dialling from web pages or CRMs.
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Mobile App

The 3CX mobile application is compatible with Android and IOS mobile phones

More Info

With a modern and intuitive user-interface, 3CX’s mobile application offers a full range of Unified Communications features including presence, chat, conferencing and video calling. Answer calls to your office phone extension via your mobile device and transfer to colleagues without asking customers to call another number.
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Conference

3CX has a built in video and audio conferencing facility accessed directly from the web client or mobile app

More Info

3CX harnesses Google’s revolutionary WebRTC technology, which enables high-quality video and voice communications to take place through your Web browser. Participants will be able to seamlessly join meetings without the need to download any additional software or plug-ins, enabling a better user experience for your partners, customers and employees.
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Call Centre

3CX has a number of useful call centre features built in allowing a customers call to get processed quickly

More Info

Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. 3CX resolves this issue with 3CX PRO or Enterprise contact center solution. Simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.
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Features comparison

3CX

Standard
  • Extensions Unlimited
  • Import / Export Extensions via CSV
  • SIP Trunks / Gateways Support
  • Call Routing by DID & CID (DDI)
  • Receive Voice Mail via Email
  • Calling Line Identification Presentation (CLIP)
  • Call Transfers (Blind & Attendant)
  • Calling Line Identification Restriction (CLIR)
  • Call Forward on Busy & No Answer
  • Hold (CW) incl. Custom Music on Hold
  • Intercom / Paging
  • Call Parking / Pickup
  • Busy Lamp Field (BLF)
  • Easy Backup and Restore (incl. Scheduled Backup)
  • Voicemail
  • Auto Attendant / Digital Receptionist
  • Ring Extension & Mobile Simultaneously
  • Supported SIP Phones Integration
  • Manage IP Phones Network Wide
  • Automatic Plug & Play Phone Provisioning
  • 3CX Apps: Web Client, iOS, Android, Windows, Mac
  • Audio Bridge
  • Call Logging
  • Click2Call (Browser Extension)
  • Website Live Chat and Talk
  • Click2Talk
  • Click2Meet

3CX

Professional
  • All Standard Features
  • Voicemail Transcription
  • Custom FQDN
  • Custom SMTP Server
  • Sync with Office 365 (Users’ Phonebook)
  • Call Query against DB & CRM
  • Hotel PBX Features incl. Fidelio Certified and Mitel Compatible
  • Web Conference Dial-In
  • Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record)
  • Call Queue Group Rights Management
  • CRM Integration
  • Sync with Office 365 (Azure AD)
  • Call Queuing
  • Real Time Statistics & Monitoring
  • Supervisor Agent Status Override
  • SLA Alerting
  • Switchboard
  • Wallboard
  • Callback
  • Call & Queue Reporting
  • Call Recording Transcription and Search
  • Barge In / Listen In / Whisper
  • See Group Recordings
  • Call Flow Designer
  • Hot Desking
  • Scheduled Restore
  • Connect Remote Offices (Bridges)

3CX

Enterprise
  • All Standard Features
  • All Professional Features
  • Call Recording Restrictions (Start/Stop)
  • Skill based Routing
  • Customize IP Phone Logo
  • Inbuilt Failover

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Business VoIP Communications

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